Refund and Returns Policy

We’re happy to share about the Return policy offered to our customers. With this option, if you don’t like the product or if there is any issue, you will have the option of requesting the return request within 10 days (may vary product to Product. For details, please check the item page at the time of ordering from product delivery. At this moment, we are not able to facilitate the exchange of the products. The only requirement of the return policy is that the item you’re returning should be in its actual conditions. Tags and packaging should remain intact and the dress should not have been used. Once the item is received at the warehouse, there will be a quality check post which the refund will be processed. You’re more than welcome to try on the product; however, please take adequate measure to avoid any damage to the product.

Once the return request is successfully submitted, our team will review your request and once the request is approved, our courier partner will be aligned to pick up the order as per your prescribed date and time, subject to availability. The refund will be processed when the product is delivered to our Warehouse and meets the quality parameters of the item. There will be no refund issued if the received product does not pass the quality check.

Please note, the amount will be refunded for the items only, other fees like shipping fee, cod service charges etc, are non-refundable. Also, our shipping partner will pick up your returned items at no extra as of now.
    

There are some exceptions in return policies of some items 

The following EXCEPTIONS and RULES apply to this Policy:
    

1. Some products like fine jewellry, selected products which are susceptible to damage can only be returned for a limited number of days. Please read the Product Detail Page to see the number of days up to which a product can be returned once delivered.

2. All items that need to be returned must be unused and in their original condition with all original tags and packaging intact.

3. In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then your gift item also needs to be returned in order to process the required refund.

4. Nature Thread will not be liable for the products returned by mistake. If an extra or a different product is returned by mistake, Nature Thread would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the Customer.
        

What is Nature Thread Shipping Policy?

We strive to deliver products purchased from Nature Thread in excellent condition and in the fastest time possible. Also, for all the purchases, that totals to ₹990 or more, we will deliver the order to your doorstep free of cost. A shipping charge of ₹99 will be applicable to all the orders under ₹990.

If the order is cancelled (before it is shipped from our warehouse), lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

How do I check the status of my order?

You will receive the order confirmation email and sms once you place the order containing the tracking number, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you. If you fail to receive the order confirmation notification please write to us on [email protected]

How can I check if Nature Thread delivers to my PIN Code?

You can find out if we delivers to your PIN Code using the courier serviceability tool available on the payment page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the products selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has been updated.

Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner, who is servicing to your location – to accept cash as the payment mode, at the time of delivery. Our courier partners have certain limitations on the payable cash amounts during the delivery; that depends on the destination and if your order value has exceeded its due limit.

How are orders placed on Nature Thread delivered to me?

All orders placed on  Nature thread are dispatched through our courier partners such as Gati, Delhivery Etc.

Does Nature Thread deliver products outside India?

No. At this point, Nature Thread only delivers products within India.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such services and your area pin-code is serviceable, you will receive the necessary communication from our end.

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

1. Please do not use the item for which claim is being raised.

2. You may be required to share information’s like, short description of the case (A few questions will be asked to help us understand the scenario) and the snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)

3. The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

1. Failure to provide adequate information about the case.

2. Failure to provide snapshots of the packet and box(if any)

3. If a pilferage delivery was received, pilferage claims must be made the same day.

4. You must not dispose the packaging for at least 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.

5. You have used the item for which claim has been raised.

6. In case of a component missing from a multi-component item such as Kurta, Bed-sheets, inner wear sets etc. then only the exchange return option would be provided basis serviceability and product type.

Cancelation Policy

Cancellation Policy:

We believe in a ‘No Questions Asked’ Policy where the cancellation depends simply on whether the order has been shipped from our warehouse or not. In case the order has not been shipped, our Customer Support team can assist you in cancelling your order, or some items of the order. In case the order has been shipped and you wish to cancel the order, please let our customer support team know so they can put your request on record. In case the product is already out for delivery, all you have to do is reject the package and ask the delivery personnel to return the package to us. Once we receive the package, your refund to your Naturethread Wallet (in case of pre-paid orders) will be underway in no time.

Exceptions to Request:

• You cannot cancel any item that has been customised on your request.
• Naturethread reserves the right to cancel any order in case the products face quality issues, or in case of any unforeseen reason. You will be informed by our team if this happens.

 

Contact us:

Call us on +91 6307000109

WhatsApp us on +91 6307000109

E-Mail us on [email protected]